We have a few questions that may help you solve the problem:

  1. Did you give us the correct MAC address?
  2. Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
  3. Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?
  4. Is your device wired in (Ethernet), or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
  5. Are your device’s specs powerful enough to effortlessly handle live HD streaming?
  6. If you’re using an STB emulator, did you follow the steps in our guide, Setup Android STB Emulator for LiteIPTV, when getting setup?
  7. If you’re using an STB emulator, have you tried wiping your app’s cache, then restarting your device?
  8. If you’re using a MAG box, have you tried restarting your device?
  9. If you’re using an Android device/MAG box, have you tried logging out, then factory resetting your device?
  10. Have you double-checked the server portals? They should be:
    • Server Portal #1- http://s1.welcm.tv
      Server Portal #2- http://server.welcm.tv/c/

If it also happens you’re using a trial—as it states under “Description” on the Free Trial page on our website, the trial is limited:

  • The server might not allow you to connect if you are using a firewall, proxy or VPN
  • Trial account is limited and you can’t re-stream channels
  • Trial account is usable for 24 hours and it will start as soon as you receive the email
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Permalink: https://liteiptv.com/faq-items/troubleshooting-mag/